Shipping policy

Last updated: October 24, 2026

Made to order

Every Gray Throttle shirt is printed after you order it. Production takes 2–5 business days (Monday to Friday, excluding US federal holidays).

Where we ship

We currently ship only to addresses in the United States. Checkout will not accept addresses outside the US.

Delivery inside the United States

After production, standard delivery to US addresses takes 3–7 business days. Shipping rates are shown at checkout before you pay.

Total time from order to your door is usually 5–12 business days. Delivery times are estimates from the moment your order ships; carrier delays from weather or peak season can add time.

Holiday orders

For delivery before Christmas inside the US, please order by December 7. Carriers slow down in December, so earlier is always safer.

Tracking

We email you a tracking number as soon as your order ships. If you haven't received it within 6 business days of ordering, email us and we'll check on it.

Orders with several shirts

Shirts in the same order may ship in separate packages. You'll get tracking for each one.

Changing or canceling an order

Because each shirt goes into production quickly, we can change or cancel an order free of charge if you email us within 12 hours of placing it. After that, your shirt may already be printing; we'll still check, but we can't promise a change or cancellation once production has started.

Address problems

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll correct it before your order goes to print. Once a package ships, we can't redirect it.

If a package is returned to us because the address entered at checkout was incomplete or incorrect, we'll contact you and can reship it to a corrected address. In that case the reshipping cost is paid by the customer.

Package shows delivered but isn't there

Carriers sometimes mark a package delivered a day or two early, or leave it at a side door, with a neighbor or in the mailroom. Please check those spots and give it 2 days. If it still hasn't turned up, email us within 30 days of the delivery date with your order number. We'll open a claim with the carrier and, once we've confirmed the package is missing, we'll reprint and resend your order or refund you.

Lost or delayed packages

If tracking hasn't moved for 7 business days, email us. We'll work with the carrier and, if the package is lost, we'll reprint and resend it or refund you.