Refund policy

Last updated: October 24, 2026

Every Gray Throttle shirt is printed for your order. Here's how we handle problems — plain and simple.

Misprinted, damaged or wrong item

If your shirt arrives misprinted, damaged, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll reprint it or refund you, your choice. You don't need to send the shirt back.

Wrong size

If the size doesn't work, email us within 30 days of delivery with your order number and the size you need. We'll send you a new shirt in that size once, free of charge, including shipping. One free size exchange per item. Our Size Guide can help you pick the right size the first time.

Change of mind

Because each shirt is made to order, we can't accept returns or give refunds for change of mind. If you're unsure about size, email us before you order and we'll help.

Cancellations and changes

Email us within 12 hours of placing your order and we'll cancel it with a full refund or make the change, free of charge. After 12 hours your shirt may already be in production; we'll still check, but once printing has started we can't cancel or change the order.

Lost packages and wrong addresses

Lost packages, packages marked delivered that you can't find, and address problems are covered in our Shipping Policy.

What isn't covered

Change-of-mind returns.
Size exchanges beyond the one free exchange per item.
Wear and tear, or damage from washing that doesn't follow the care instructions (wash cold, inside out, hang dry).
Claims made more than 30 days after delivery.

Refunds

Once we approve a refund, we'll process it to your original payment method within 2 business days and email you to confirm. Your bank or card provider may take 5–10 business days to show it.